Avaya one-X Agent provides option for agents to listen to voice messages. It provides quick access to the voice mail system. Whenever a new voice message arrives on your extension, the system changes the voice mail indicator to red with a mail icon appearing on the top left-hand corner of the top bar.
Note Voice mail service is available only for registered extensions registered with a voice mail system. If you do not have the voice mail settings on your extension, contact the system administrator. For steps, see Integrating Voice Mail.
Use the following steps to retrieve your voice mail from the voice mail system.
- When a new voice message arrives, the system changes the message-waiting lamp to red and displays with a mail icon on the top left-hand corner of the top bar.
The Voice Mail Indicator also functions as a button to access voice messages even without any active messages on a mouse rollover.
- Click the Unread Message icon and perform one of the following steps:
If you have integrated the voice message system with the telephone, the system dials the voice message number and upon connecting to the voice mail service, you will hear voice prompts. Listen to the voice prompts and follow the instructions using the dialpad.
If you have integrated the voice message with a third-party voice message application, the system starts the third-party voice message. Access the voice mail application using the user credentials. For the procedure, refer to the user documents shipped with the voice mail application.
If you have integrated the voice message with a web application, the system opens the corresponding web site. Follow the on-screen instruction to access the voice mail.
